package RT::Extension::CommandByMail; our $VERSION = '0.08_01'; 1; __END__ =head1 NAME RT::Extension::CommandByMail - Change metadata of ticket via email =head1 SYNOPSIS Status: stalled Subject: change subject AddAdminCc: boss@example.com AddCc: dev1@example.com AddCc: dev2@example.com Here goes comment/reply =head1 DESCRIPTION This extension allows you to manage tickets via email interface. You put commands into beginning of a mail and extension applies them. See the list of commands in the L docs. =head1 SECURITY This extension has no extended auth system, so all security issues that applies to the RT in general also applies to the extension. =head1 INSTALLATION AND CONFIGURATION Read L. Note that you B RT to use this extension, so read the file. =head2 C<$CommandByMailGroup> You may set a C<$CommandByMailGroup> to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail. =head1 CAVEATS This extension is incomatible with C RT option. =head1 AUTHOR Jesse Vincent C<< >> Ruslan U. Zakirov C<< >> Kevin Falcone C<< >> Shawn Moore C<< >> =head1 LICENCE AND COPYRIGHT Copyright (c) 2006-2008, Best Practical Solutions, LLC. All rights reserved. This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See L.