========= PLEASE PLEASE PLEASE ============================================

Do edit this file before putting your new Mail::Abuse module in production.
This contains some boilerplate information, but due to the seriousness of
this issue, must be properly edited and reviewed by you, according to your
local policies, procedures and configuration.

$Id: requester.template,v 1.1 2004/02/15 19:37:04 lem Exp $

===========================================================================

Hi there.

I'm an automated tool part of the Mail::Abuse Perl package. I'm
writing you regarding a report for the address %IP% that 
%Sender% sent 
aproximately on %Date%.

Please send in any logs to the address %Reply%. You can do this by
replying to this message.

Other parts from this package have tried (very hard, I'm sure) to make
sense of the report you originally sent. However, they failed and
requested my help.

The most likely cause of their failure is that your report did not
include adequate information so as to allow an ISP or network
operator, to determine the source of the incident you were complaining
about.

In order for any network operator to assist you automatically, my
recomendation is that you include a proper log of the incident in your
complaint message. Below are some general guidelines:

- Avoid MIME and other fanciness in your message. Make complaints
plain text, for the benefit of humans and robots (as
myself). Ultimately, this also helps you.

- Always include logs of the incident. Logs must contain a timestamp
in a common format such as RFC-822/RFC-2822 or ISO-8601, which are
quite unanbiguous and easy on the people who have to sort through
these reports. Do not forget to include the timezone in each
timestamp, to help keep errors to a minimum.

- Ideally, logs should contain the source IP address and the timestamp
in the same line.

My owners are probably very concerned about spam, virii, worms, port
scans, copyright violations and probably other common forms of
abuse. This is the reason why they have taken the time to install me,
as this message attests.

Since I'm new here, I can't but assume that my owners have a published
acceptable use policy at some URL, but I have not been told. Also, I
can process abuse complaints quite fast (a couple of seconds tops,
really), but then I don't know what kind of lead time to expect from
my owners back here in closing the incident.

At the end of this message, you'll find the original report, for your
reference.

Virtually yours,

Mail::Abuse

--------- Original Report follows ---------
%Report%