%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/copyleft/gpl.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => loc("Report a bug in [_1]", $Queue) &> <& /Public/Elements/Tabs, Title => loc("Report a bug in [_1]", $Queue), current_tab => 'Public/Bug/Report.html', actions => $actions, &>

Thanks for taking the time to report a bug in <% $Queue %>. You should be aware that each and every module available through CPAN is free software and that its author is a volunteer. Because of this, there's no guarantee that your issue will be dealt with immediately. There are a few things you can do to help make sure that your issue gets the attention it deserves:

% if ( $session{'CurrentUser'}->Name eq $RT::WebPublicUser ) {

Due to spam, you must login with a Bitcard (or PAUSE) account to report a bug via the web interface. See the front page for details on obtaining and logging in with a Bitcard account.

If you do not wish to register with Bitcard, please report your bug by sending email to: bug-<% $QueueObj->Name %> [at] rt.cpan.org.

% } else {
% if ($TxnCFs->Count) { % while (my $CF = $TxnCFs->Next()) { % } % } % if (exists $session{'Attachments'}) { % } # end of if
<&|/l&>Distribution: <% $QueueObj->Name %>
<&|/l&>Your email address:
<&|/l&>Subject:
<& /Ticket/Elements/EditCustomFields, QueueObj => $QueueObj &>
<% $CF->Name %>: <& /Elements/EditCustomField, CustomField => $CF, NamePrefix => "Object-RT::Transaction--CustomField-" &><% $CF->FriendlyType %>
<&|/l&>Attached file: <&|/l&>Check box to delete
% foreach my $attach_name (keys %{$session{'Attachments'}}) { <%$attach_name%>
% } # end of foreach
<&|/l&>Attach file:
<&|/l&>Describe the issue below:
% if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &> %} % }

Try to include any information you think might help the developer isolate, reproduce and fix your problem.

Be sure to include at least the following information:

  • Distribution name and version (For example, "DBIx-SearchBuilder-0.46")
  • Perl version (Find this by running the command perl -v)
  • Operating System vendor and version (Find this by running the command uname -a)

Other things that are often helpful:

  • Details about your operating environment that might be related to the issue being described
  • Exact cut and pasted error or warning messages
  • The shortest, clearest code you can manage to write which reproduces the bug described.
  • A patch against the latest released version of this distribution which fixes this bug.

% if ( $session{'CurrentUser'}->Name ne $RT::WebPublicUser ) {
<& /Elements/Submit, Label => loc("Create")&>
% } <%INIT> $Queue =~ s/::/-/g; my $QueueObj = new RT::Queue($session{'CurrentUser'}); $QueueObj->Load($Queue); if (not $QueueObj->Id) { $m->comp('/Public/Elements/ErrorNoDist', %ARGS, Queue => $Queue); $m->abort(); } my $CFs = $QueueObj->TicketCustomFields(); my $TxnCFs = $QueueObj->TicketTransactionCustomFields(); my $ValidCFs = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $CFs, ARGSRef => \%ARGS ); # if no due date has been set explicitly, then use the # queue's default if it exists if ($QueueObj->DefaultDueIn && !$ARGS{'Due'}) { my $default_due = RT::Date->new($session{'CurrentUser'}); $default_due->SetToNow(); $default_due->AddDays($QueueObj->DefaultDueIn); $ARGS{'Due'} = $default_due->ISO(); } # {{{ deal with deleting uploaded attachments foreach my $key (keys %ARGS) { if ($key =~ m/^DeleteAttach-(.+)$/) { delete $session{'Attachments'}{$1}; } $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; } # {{{ store the uploaded attachment in session if ($ARGS{'Attach'}) { # attachment? $session{'Attachments'} = {} unless defined $session{'Attachments'}; my $subject = "$ARGS{'Attach'}"; # strip leading directories $subject =~ s#^.*[\\/]##; my $attachment = MakeMIMEEntity( Subject => $subject, Body => "", AttachmentFieldName => 'Attach' ); $session{'Attachments'} = { %{$session{'Attachments'} || {}}, $ARGS{'Attach'} => $attachment }; } # }}} # delete temporary storage entry to make WebUI clean unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') { delete $session{'Attachments'}; } # }}} if ((!exists $ARGS{'AddMoreAttach'}) and ($ARGS{'id'} eq 'new') and $ValidCFs) { # new ticket? $m->comp('Display.html', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); } my $actions = { A => { title => loc("Bug list"), path => 'Public/Dist/Display.html?Name=' . $m->interp->apply_escapes($Queue, 'u'), }, }; <%ARGS> $DependsOn => undef $DependedOnBy => undef $MemberOf => undef $QuoteTransaction => undef $Queue => undef