%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/copyleft/gpl.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Ticket/Elements/Tabs, Ticket => $TicketObj, Title=> $title &>
<& /Elements/Callback, _CallbackName => 'FormStart',ARGSRef =>\%ARGS &> % my $skip; <& /Elements/Callback, _CallbackName => 'BeforeUpdateType', skip => \$skip, %ARGS &> % if (!$skip) {
% } % if (exists $session{'Attachments'}) { % } # end of if
<&|/l&>Status: <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&> <&|/l&>Owner: <& /Elements/SelectOwner, Name=>"Owner", DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Name()), QueueObj => $TicketObj->QueueObj, TicketObj => $TicketObj, Default => $ARGS{'Owner'} &> <&|/l&>Worked: <& /Elements/SelectTimeUnits, Name => 'UpdateTimeWorked'&>
<&|/l&>Update Type:
<&|/l&>Subject:
<&|/l&>Cc: " />
<&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. Does not change who will receive future updates.)
<&|/l&>Bcc: " />
<&|/l&>(Sends a blind carbon-copy of this update to a comma-delimited list of email addresses. Does not change who will receive future updates.)
<&|/l&>Attached file: <&|/l&>Check box to delete
% foreach my $attach_name (keys %{$session{'Attachments'}}) { <%$attach_name%>
% } # end of foreach
<&|/l&>Attach:
<&|/l&>Message: <& /Elements/Callback, _CallbackName => 'BeforeMessageBox', %ARGS &> % if (exists $ARGS{UpdateContent}) { % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to % my $temp = $ARGS{'QuoteTransaction'}; % delete $ARGS{'QuoteTransaction'}; <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&> % $ARGS{'QuoteTransaction'} = $temp; % } else { <& /Elements/MessageBox, Name=>"UpdateContent", %ARGS &> % }
<& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket' &> % if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) { <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &> % }
<%INIT> my $CanRespond = 0; my $title; my $TicketObj = LoadTicket($id); unless($DefaultStatus){ $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status()); } if ($DefaultStatus =~ '^new$'){ $DefaultStatus='open'; } if ($DefaultStatus eq 'resolved') { $title = loc("Resolve ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject); } else { $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject); } # Things needed in the template - we'll do the processing here, just # for the convenience: my $ResponseDefault = "SELECTED"; $CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or $TicketObj->CurrentUserHasRight('ModifyTicket') ); # {{{ deal with deleting uploaded attachments foreach my $key (keys %ARGS) { if ($key =~ m/^DeleteAttach-(.+)$/) { delete $session{'Attachments'}{$1}; } $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; } # }}} # {{{ store the uploaded attachment in session if ($ARGS{'Attach'}) { # attachment? $session{'Attachments'} = {} unless defined $session{'Attachments'}; my $subject = "$ARGS{'Attach'}"; # since CGI.pm deutf8izes the magic field, we need to add it back. Encode::_utf8_on($subject); # strip leading directories $subject =~ s#^.*[\\/]##; my $attachment = MakeMIMEEntity( Filename => $subject, Body => "", AttachmentFieldName => 'Attach' ); $session{'Attachments'} = { %{$session{'Attachments'} || {}}, $ARGS{'Attach'} => $attachment }; } # }}} # delete temporary storage entry to make WebUI clean unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) { delete $session{'Attachments'}; } # }}} if ( exists $ARGS{SubmitTicket} ) { $m->comp('Display.html', TicketObj => $TicketObj, %ARGS); return; } <%ARGS> $id => undef $Action => undef $DefaultStatus => undef